Great Customer Service

7 Replies
LisaB - February 1

This am my ds woke up with an exploded pampers. The diaper literally ripped apart and the gel was all over up to his arm pits. I put him to bed in a new diaper, onsie and fooite pajamas so he had no access to the diaper. Anyway long story longer I called Pampers and they are sending me a coupon for a new pack of diapers. I didn't have to wait on hold and she was so nice- it is so rare that a company does something like that. Just wanted to share. Made my day.

 

kellens mom - February 1

That's terrific. Good service is hard to find these days. By the way, how was your trip to visit family?

 

EMBERBABY - February 1

wow. that's wesome and so rare these days.

 

HannahBaby - February 1

this happened to me once and they said that they would replace the box, well, when the envelope came they replaced the box and gave me 7 more coupons for the mega packs that they sell at bjs. I didnt buy one diaper for 5 months!!

 

LisaB - February 1

It was so great- thank you for asking. The drive home was horrible as they had major lake effect snow- up to 2 feet in some parts- closed my eyes and prayed for about 1.5 hours other than that it was the best. I love visiting my family.

 

Rabbits07 - February 1

What's the number?....lol (just kidding)

 

mandee25 - February 2

Sorry for my ignorance but what was the gel?

 

LisaB - February 2

It is like the gel on the outside of gel-tabs or capsules was what they told me. Not harmful at all.

 

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